In cases where the physical delivery of the contracted good is appropriate, the deliveries are
shall be carried out in the following territory: Spain (Peninsula and Balearic Islands), France and the United Kingdom.
Except in those cases where there are unforeseen or extraordinary circumstances or, where appropriate, arising from the customization of products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum of 30 calendar days from the date of order confirmation.
If for any reason, which is attributable to it, EXTREMUM EVENTS SL cannot comply with the delivery date, it will contact the User to inform him/her of this circumstance and, he/she may choose to continue with the purchase establishing a new delivery date or cancel the order with the total refund of the price paid. In any case, home deliveries are made on working days.
If it is impossible to deliver the order due to the absence of the User, the order may be returned to the warehouse. However, the carrier would leave a notice explaining where the order is located and how to have it delivered again.
If the User is not going to be at the delivery place at the agreed time, he must contact EXTREMUM EVENTS SL to agree on another day.
In case 30 days have passed since the order is available for delivery, and it has not been delivered due to a cause not attributable to EXTREMUM EVENTS SL, EXTREMUM EVENTS SL will understand that the User wishes to cancel the contract and this will be considered terminated. As a consequence of the termination of the contract, all the payments received from the User will be returned to him/her, except for the additional expenses resulting from the User's own choice of a different delivery method from the less expensive ordinary delivery method offered by the Web Site, without any undue delay and, in any case, within a maximum period of 14 days from the date on which the contract is considered terminated.
However, the User must bear in mind that the transport derived from the resolution may have an additional cost that may be passed on to him.
For the purposes of these Conditions, it will be understood that delivery has taken place or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires material possession of the products, which will be accredited by the signature of the receipt of the order at the agreed delivery address.
The risks that may arise from the products will be borne by the user from the time of delivery. The User acquires the ownership of the products when EXTREMUM EVENTS SL receives the complete payment of all the amounts due in relation to the purchase or acquisition made, including the shipping costs, or at the time of delivery, if this takes place after the complete reception of the amount paid by EXTREMUM EVENTS SL.
In accordance with the provisions of Law 37/1992, of 28 December, on Value Added Tax (VAT), purchase orders for delivery and/or services will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at any given time depending on the specific article in question.
In cases where the User acquires products on or through the Website of the owner, he has a number of rights, as listed and described below:
Right of Withdrawal
The User, as a consumer and user, makes a purchase on the Website and therefore has the right to withdraw from such a purchase within 14 calendar days without the need for justification.
This withdrawal period shall expire 14 calendar days after the day on which the User or a third party
authorized by the latter, other than the carrier, acquired the material possession of the goods acquired on the Web Site of EXTREMUM EVENTS SL or in case the goods that make up their order are delivered separately, 14 calendar days after the day the User or a third party authorized by the latter, other than the carrier, acquired the material possession of the last of those goods that made up the same purchase order.
To exercise this right of withdrawal, the User must notify EXTREMUM EVENTS SL.
You can do this, if necessary, through the contact spaces provided on the Website or through:
C/Cruz Conde 28, 2º D - 14001 - Córdoba, Spain
The User, regardless of the means he chooses to communicate his decision, must express clearly and unequivocally that it is his intention to withdraw from the purchase contract. In any case, the User may use the withdrawal form model that EXTREMUM EVENTS SL makes available as an annexed part of these Conditions, however, its use is not compulsory.
In order to comply with the withdrawal period, it is sufficient that the communication unequivocally expressing the decision to withdraw is sent before the expiry of the relevant deadline.
In case of withdrawal, EXTREMUM EVENTS SL will reimburse the User all the payments received, including the shipping costs (with the exception of the additional costs chosen by the User for a different shipping method from the less expensive one offered in the Web Site) without any undue delay and, in any case, no later than 14 calendar days from the date in which EXTREMUM EVENTS SL is informed of the decision to withdraw by the User.
EXTREMUM EVENTS SL will reimburse the User by using the same payment method that the User used to make the initial purchase transaction. This refund will not generate any additional cost to the User. However, EXTREMUM EVENTS SL could retain said refund until the products or articles of the purchase have been received, or until the User presents a proof of the return of the same, according to which condition is fulfilled first.
The User may return or send the products to EXTREMUM EVENTS SL at:
C/Cruz Conde 28, 2º D - 14001 - Córdoba, Spain
And it must do so without any undue delay and, in any case, no later than 14 calendar days from the date on which EXTREMUM EVENTS SL was informed of the decision of withdrawal.
The User acknowledges that he or she must assume the direct cost of returning (transport, delivery) the goods, should any be incurred. In addition, he will be responsible for the decrease in value of the products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
The User acknowledges that there are exceptions to the right of withdrawal, as set out in Article 103 of Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws. By way of example, and not exhaustively, this would be the case of: personalised products; products that can deteriorate or expire quickly; music or video CDs/DVDs without their packaging, as sealed in the factory; products that for reasons of hygiene or health are sealed and have been unsealed after delivery.
In this same sense, the provision of a service that the User may contract in this Web Site is governed, since this same Law establishes that the Right of Withdrawal will not be attended by the Users when the provision of the service has been completely executed, or when it has begun, with the express consent of the consumer and user and with the recognition by him/her that he/she is aware that, once the contract has been completely executed by EXTREMUM EVENTS SL, he/she will have lost his/her right of withdrawal.
In any case, no refund will be made if the product has been used beyond the mere opening of the product, of products that are not in the same condition as they were delivered or that have suffered any damage after delivery.
You must also return the products using or including all their original packaging, instructions and other accompanying documents, as well as a copy of the purchase invoice.
You can send us an email to exercise your right of withdrawal to:
Return of defective products or error in shipping
These are all those cases in which the User considers that, at the time of delivery, the product does not comply with the stipulations of the contract or purchase order, and that, therefore, the User must contact EXTREMUM EVENTS SL immediately and let it know the existing disagreement (defect/erral) by the same means or using the contact details provided in the previous section (Right of Withdrawal).
The User will then be informed about how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable time, whether a refund or, if applicable, a replacement is due.
The refund or replacement of the product will be made as soon as possible and in any case within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-compliant item is appropriate.
The amount paid for those products that are returned due to a defect, when it actually exists, will be fully reimbursed, including delivery costs and costs that the User may have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase.
In any case, you will always be subject to the rights recognized in the legislation in force in each
time for the User, as a consumer and user.
The User, as a consumer and user, enjoys guarantees on the products that he/she may acquire through this Web Site, in the terms legally established for each type of product, and EXTREMUM EVENTS SL is therefore responsible for the lack of conformity of the same that is manifested within a period of two years from the delivery of the product.
In this sense, it is understood that the products are in conformity with the contract provided that: it
they comply with the description made by EXTREMUM EVENTS SL and have the qualities presented in the same; they are suitable for the uses to which products of the same type are normally destined; and they present the usual quality and performance of a product of the same type and that can be fundamentally expected from it. When this is not the case for the products delivered to the User, the latter must proceed as indicated in the section on Returns of defective products or shipping errors. However, some of the products sold on the Website may have non-homogeneous characteristics as long as these derive from the type of material with which they have been manufactured, and will therefore form part of the individual appearance of the product, and will not be a defect.
On the other hand, it could be the case that the User acquires on the Website a product of a brand or manufacture by a third party. In this case, and considering that the product is defective, the User also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise his or her legal guarantee right directly against the product during the two years following delivery of the product.
To do so, the User must have kept all the information regarding the guarantee of the products.